Last updated: 15 January 2026
As Thimyxolgroz provides cleaning services rather than physical products, this policy addresses service cancellations, modifications, and our satisfaction guarantee for our eco-friendly post-tenancy cleaning services. This policy also explains your rights as a consumer under UK law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Under the Consumer Contracts Regulations 2013, if you book our cleaning services online, by phone, or through other distance means, you have the right to cancel your booking within 14 days of making it, without giving any reason.
The cancellation period will expire 14 days after the day on which you entered into the contract with us.
However, if you request that we begin providing the service before the end of the 14-day cancellation period, you will lose your right to cancel once the service has been fully performed, provided you have given your express consent and acknowledged that you will lose your right to cancel once the service has been completed.
For services booked online, by telephone, or through other distance selling methods, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013, starting from the day you enter into the contract with us.
To exercise your right to cancel within this period, you must inform us of your decision to cancel by making a clear statement to that effect. You may use the model cancellation form provided below, but it is not obligatory.
If you cancel within the 14-day period and we have not yet started providing the service, you are entitled to a full refund of any amounts paid. If we have already started providing the service with your express consent, you may still be entitled to a refund for the portion of the service not yet provided.
As we provide services rather than physical goods, the concept of "return" applies to cancellation and refund requests. The following conditions apply:
Cancellation requests must be made in writing or by telephone using the contact information provided in this policy.
For cancellations made within the 14-day cooling-off period before service commencement, you are entitled to a full refund.
For cancellations made after service has commenced with your consent, refunds will be calculated based on the proportion of the service not yet provided.
If you cancel a service after it has been fully completed, you may not be entitled to a refund unless the service was not provided as described or was of unsatisfactory quality, in which case your rights under the Consumer Rights Act 2015 apply.
As we provide cleaning services rather than physical products, there are no shipping costs associated with returns. However, if you cancel a service booking:
If you cancel within the 14-day cooling-off period and before service commencement, we will refund all amounts paid, including any deposits, at no cost to you.
If you cancel after the 14-day period or after service has commenced, any applicable cancellation fees will be clearly communicated to you at the time of booking and in accordance with our cancellation policy outlined below.
To cancel a service booking or request a refund, please follow this process:
Step 1: Contact us as soon as possible using the contact information provided in this policy. You may cancel by telephone, email, or in writing.
Step 2: Provide your booking reference number, name, and the date of your booking to help us locate your records.
Step 3: Clearly state that you wish to cancel the service and, if applicable, the reason for cancellation.
Step 4: We will confirm your cancellation in writing and provide information about any applicable refund.
Step 5: If you are entitled to a refund, we will process it within 14 days of receiving your cancellation notice, using the same payment method you used for the original transaction.
As we provide services rather than physical products, the following applies:
Services that have been fully completed with your express consent and acknowledgment that you will lose your right to cancel cannot be cancelled under the 14-day cooling-off period.
Services cancelled with less than 48 hours notice may be subject to cancellation fees as outlined in our cancellation policy.
Services that have been provided in accordance with the agreed terms and to a satisfactory standard are not eligible for refund unless there is a breach of contract or the service was not provided as described.
Under the Consumer Rights Act 2015, when you purchase services from us, you are entitled to expect that:
Services are performed with reasonable care and skill: Our cleaning services must be carried out to a professional standard using appropriate methods and equipment.
Services are provided within a reasonable time: We will complete services within the timeframe agreed upon at booking, or within a reasonable time if no specific timeframe was agreed.
Services are provided at a reasonable price: The price charged must be reasonable if no price was agreed in advance, or must match the price agreed at booking.
If our services do not meet these standards, you have the right to:
Request that we re-perform the service to the correct standard at no additional cost.
Request a price reduction if the service is not performed to the agreed standard.
Cancel the contract and receive a full or partial refund if the service is so poor that it cannot be remedied or if we fail to remedy it within a reasonable time.
These rights are in addition to your rights under the Consumer Contracts Regulations 2013 regarding cancellation of distance contracts.
We understand that circumstances change. Our cancellation policy is designed to be fair to both our clients and our cleaning teams.
To cancel or reschedule your cleaning service without charge, please provide notice according to these timeframes:
For standard bookings, we require at least 48 hours notice before the scheduled service time. Cancellations made with 48 hours or more notice will receive a full refund of any deposit paid.
Cancellations made with less than 48 hours notice may incur a cancellation fee of 50 percent of the quoted service price to cover scheduling and preparation costs.
Cancellations made with less than 24 hours notice or no-shows will be charged the full service price as our team will have already allocated time and resources to your booking.
To cancel or reschedule your cleaning service, please contact us as soon as possible:
Phone: +44 141 384 6649
Email: feedbackY3mxs9K1m
We will confirm your cancellation or rescheduling in writing and process any applicable refunds within 5-7 business days.
If you need to modify your cleaning service after booking, such as adding extra rooms or additional services, please contact us at least 24 hours before your scheduled appointment. We will do our best to accommodate changes, though this may affect pricing and scheduling.
We are committed to delivering high-quality eco-friendly cleaning services. If you are not completely satisfied with any aspect of our work, please let us know within 24 hours of service completion.
Our satisfaction guarantee applies to the quality of our cleaning work. If we have missed an area or not cleaned to the agreed standard, we will return to address the issue at no additional cost.
We will work with you to resolve any legitimate concerns about our service quality. This may include returning to re-clean specific areas or providing a partial refund if appropriate.
Our guarantee does not cover issues that existed before our service, such as pre-existing stains, damage, or wear that cannot be remedied through normal cleaning. We also cannot guarantee specific outcomes for heavily soiled areas or surfaces that have been permanently damaged.
Our natural cleaning methods are highly effective, but some stubborn issues may require specialized approaches beyond standard post-tenancy cleaning.
To report any concerns about our service, please contact us within 24 hours of service completion. We will need details of the specific issues and, where possible, photographic evidence to help us address your concerns effectively.
Upon receiving your complaint, we will review the issue within one business day and propose a resolution. This may involve scheduling a return visit to address specific areas or discussing other appropriate remedies.
We take all feedback seriously and use it to continuously improve our eco-friendly cleaning services.
When you are entitled to a refund under this policy or under UK consumer protection laws, the following procedure applies:
Refund Eligibility: Refunds are available for cancellations made within the 14-day cooling-off period (before service commencement), for services not performed as described, or for services that do not meet the standards required under the Consumer Rights Act 2015.
Refund Processing Time: We will process refunds within 14 days of receiving your cancellation notice or within 14 days of agreeing that a refund is due. For payments made by credit or debit card, refunds may take an additional 5-10 business days to appear in your account, depending on your bank or card issuer.
Refund Method: Refunds will be issued to the original payment method used for the service. If this is not possible, we will use an alternative method agreed upon with you.
Partial Refunds: If only part of a service has been provided, or if the service was partially unsatisfactory, you may be entitled to a partial refund reflecting the proportion of the service not provided or not meeting the required standard.
Refund Confirmation: We will provide written confirmation when a refund has been processed, including the amount refunded and the expected timeframe for the funds to appear in your account.
As we provide cleaning services rather than physical goods, this section applies to situations where our services are not provided as described or do not meet the agreed standard:
Misdescribed Services: If we have misdescribed our services and you would not have booked them had you known the true description, you have the right to cancel the contract and receive a full refund, or to receive a price reduction if you choose to keep the service.
Services Not Performed with Reasonable Care and Skill: If our cleaning services are not performed to a professional standard or do not meet the standards described at booking, you have the right to request that we re-perform the service at no additional cost, or to receive a price reduction or full refund if re-performance is not possible or not completed within a reasonable time.
Reporting Issues: If you believe our services were faulty or misdescribed, you must notify us within a reasonable time, typically within 24 hours of service completion, so that we can inspect and address any issues. We will work with you to resolve the matter in accordance with your rights under the Consumer Rights Act 2015.
Remedies: Our primary remedy for faulty or misdescribed services is to re-perform the service to the correct standard. If this is not possible or not completed within a reasonable time, you may be entitled to a price reduction or full refund.
If you have questions about this policy or need to cancel, modify, or discuss any aspect of your cleaning service, please contact us:
Email: feedbackY3mxs9K1m
Phone: +44 141 384 6649
Address: 1 Broompark Dr, Glasgow G31 2DA, UK
Thimyxolgroz