Last updated: 15 January 2026
Thimyxolgroz is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our eco-friendly post-tenancy cleaning services.
When you contact us or book our cleaning services, we may collect the following information:
Personal identification information including your name, email address, phone number, and property address. We collect this information when you submit enquiries through our contact form, call us, or email us directly.
Property information such as property size, type, and condition to provide accurate quotes and appropriate cleaning services.
Communication records including correspondence with our team for service quality and record-keeping purposes.
We use the information we collect for the following purposes related to our eco-friendly cleaning services:
To provide and deliver our post-tenancy cleaning services, including scheduling appointments, accessing properties, and completing cleaning tasks.
To communicate with you regarding service bookings, quotes, scheduling, and any service-related updates or questions.
To improve our cleaning services based on feedback and service history.
To maintain records for business operations and quality assurance.
To process payments and manage financial transactions related to our services.
To comply with legal obligations and respond to lawful requests from authorities.
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:
Contractual Necessity: We process your data to fulfill our contract with you, including providing cleaning services, processing bookings, and managing service delivery.
Legitimate Interests: We process data for our legitimate business interests, such as improving our services, maintaining records, and ensuring service quality, provided these interests do not override your rights and freedoms.
Legal Obligation: We may process your data to comply with legal obligations, including tax requirements, health and safety regulations, and other applicable UK laws.
Consent: Where we rely on consent for specific processing activities, such as marketing communications, you have the right to withdraw your consent at any time.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
Service Providers: We may share information with trusted service providers who assist us in operating our business, such as payment processors, IT service providers, and administrative support services. These providers are contractually obligated to protect your data and use it only for specified purposes.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our clients or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
With Your Consent: We may share your information with third parties when you have explicitly consented to such sharing.
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of sensitive data in transit and at rest using industry-standard protocols.
Access controls limiting data access to authorized personnel who require it for business purposes.
Regular security assessments and updates to our systems and processes.
Secure storage of physical records in locked facilities with restricted access.
Staff training on data protection and security best practices.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining high standards of data protection.
Under the UK GDPR, you have the following rights regarding your personal data:
Right of Access: You have the right to request copies of your personal data that we hold. We will provide this information within one month of your request, subject to verification of your identity.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the original purpose or you withdraw consent.
Right to Restrict Processing: You have the right to request that we limit how we use your personal data in certain situations.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible.
Right to Object: You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that significantly affect you.
To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within one month, though this may be extended by two months for complex requests.
If you are not satisfied with how we handle your data protection request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.
Your personal data is primarily processed and stored within the United Kingdom. If we need to transfer your data outside the UK, we will ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
Such safeguards may include adequacy decisions by the UK government, standard contractual clauses approved by the ICO, or other legally recognized transfer mechanisms.
If you would like more information about international data transfers, please contact us using the details provided below.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
Service records and customer information are typically retained for a period of seven years after the last service date to comply with UK tax and accounting regulations.
Marketing consent records are retained until you withdraw consent or request deletion.
When personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policy and UK GDPR requirements.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental consent.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our systems.
Our website and services may integrate with third-party services that collect and process your information. These services include:
Google Ads Conversion Tracking: We use Google Ads to measure the effectiveness of our advertising campaigns. Google may use cookies and similar technologies to track your interactions with our ads and website. For more information, please review Google's Privacy Policy.
Google Ads Remarketing: We may use Google Ads remarketing to show you relevant advertisements based on your previous visits to our website. You can opt out of Google's use of cookies for advertising by visiting Google's Ads Settings.
Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as how often you visit, what pages you view, and what other sites you visited before coming to ours. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Privacy Policy.
Google Maps API: Our website may use Google Maps API to display location information. When you interact with Google Maps, Google may collect information about your location and usage. Please review Google's Privacy Policy for more details.
These third-party services have their own privacy policies and terms of service. We encourage you to review them to understand how they collect, use, and protect your information.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files placed on your device when you visit our website.
We use both first-party cookies (set by our website) and third-party cookies (set by third-party services such as Google Analytics and Google Ads).
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
For detailed information about the types of cookies we use, how we use them, and how to manage your cookie preferences, please see our Cookies Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or your rights under UK GDPR, please contact us:
Data Controller: Thimyxolgroz
Email: feedbackY3mxs9K1m
Phone: +44 141 384 6649
Address: 1 Broompark Dr, Glasgow G31 2DA, UK
If you have specific concerns about data protection or wish to exercise your rights under UK GDPR, you can contact us using the above information. We will respond to your inquiry within one month.
If you are not satisfied with our response or how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113
We are committed to compliance with UK data protection laws. If we are required to register with the Information Commissioner's Office (ICO) under the Data Protection Act 2018, we will maintain appropriate registration and comply with all applicable requirements.
For information about ICO registration requirements and to check if a business is registered, please visit the ICO website at ico.org.uk.
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